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Last week I tackled the topic of conflict and civility in fraternities and sororities. I addressed a few ways a chapter can engage in conflict and make it part of the standards of behavior expected from its members. In summary, a chapter needs to invest as much time in teaching its members what conflict should look and sound like as it does when training new and old members on other important member behavior. This week I’ll continue to explore this topic, introducing strategies on how to engage in conflict that makes our work better. I’ll introduce a couple of ways to ask your members to disagree that helps refine the outcome of your decisions. And I’ll connect the idea of conflict with civility with the concept of congruence.